Consumer behaviour report Essay Example | Topics and Well Written Essays - 2500 words

Buyer conduct report - Essay Example Chapter by chapter list Executive Summary 2 List of Figures and Tables 4 Introduction 5 Problem Statement 5 Research Background 5 Research Limitations 7 Literature Review 8 Theory of Planned conduct 8 Automobile Industry 8 Key Insights 11 Research Methodology 12 Research Design 12 Research Methods 12 Data Collection 12 Primary Research 13 Secondary Research 14 Findings and Analysis 15 Findings 15 Primary Research 15 Secondary Research 19 Proposed Marketing Strategies 21 Conclusion 25 Reference 26 Appendix 1 Questionnaire 28 List of Figures and Tables Figure 1 Theory of Planned Behavior 8 Figure 2 Age 15 Figure 3 Gender 16 Figure 4 Source of Information 16 Figure 5 Factors impacting purchasing choice 17 Figure 6 Preference of Hybrid vehicle 18 Figure 7 Reasons of cross breed vehicle determination 18 Table 1 Secondary Desk Research 14 Introduction Problem Statement To comprehend the components influencing buyer conduct and purchaser dynamic procedure for the half and half vehicle items . Research Background Automobile showcase is overwhelmed with different selections of models to provide food needs of customers of various classifications. There are numerous organizations like Toyota, Ford, GM, Honda, Suzuki and others working in the worldwide commercial center and serving changing requirements of customers and markets. ... Portage is a settled brand name in the top notch section. The pattern of assembling of condition amicable cross breed vehicles which decreases the degree of contamination came about because of the customary vehicles and motors have expanded. Expanding mindfulness made interest for such natural agreeable items. Toyota has propelled most extreme number of fruitful variations in this class. Simultaneously different organizations are following Toyota to pick up from this developing section by building up their own cross breed items. Lesser carbon di-oxide emanation and higher ecological cordial nature builds the social acknowledgment of such vehicles. Anyway there are specialized confinements of these vehicles where looks into are proceeded. The fundamental half and half variations accessible in the commercial center are the Toyota Prius, Honda Insight, and the Honda Civic Hybrids. Research Aims Research point is to examine purchaser conduct of the planned vehicle purchasers for the half and half vehicles in the Australian car part. Research destinations: To comprehend the elements that influences the shopper dynamic procedure To investigate the showcasing blend techniques embraced by the advertisers in the promoting of various cross breed vehicles. Research Rationale This exploration helped in examining different parts of the shopper conduct for the half and half vehicle portion and building up a superior key methodology for the showcasing of these items. Research Limitations Time, asset and area based limitations are the essential arrangement of constraints. Inside the extent of study, specialist attempted to satisfy the exploration point and targets. This investigation can be facilitated for top to bottom examination on profound examination of the focal point of organizations in half breed vehicle portion and catching changing patterns in

The Doubt Theory Of Knowledge Philosophy Essay

The Doubt Theory Of Knowledge Philosophy Essay Uncertainty is the way to Knowledge (Persian Proverb). Whatever degree is this valid in two subject matters? What is Doubt and what is information? Actually, I trust Knowledge is everything without exception that we see, comprehend by means of our Ways of Knowing, for example, Sense Perception, Reasons and Emotions and that is advocated. Uncertainty is whatever incites our psyche to address what we see along these lines enacting our manner of thinking towards the fulfillment of Knowledge. Where Doubt gives us a sentiment of vulnerability, Knowledge gives us a sentiment of sureness. In this way, it is seen to such an extent that these clashing feelings yield a profitable arrangement, Satisfaction. They appear to be as per the Chinese idea of Yin Yang, which is utilized to portray how polar or apparently opposite powers are interconnected, related and antipodes in the normal worldâ [1]â . Subsequently Doubt and Knowledge are similar to the Yin and Yang; offering ascend to one another thus, in a minute procedure. The physical idea of light was a discussion among Physicists for a really prolonged stretch of time and J.J. Thomson questioned that light was made out of particles. J.J. Thomson endeavored to discover an answer for this by his popular Gas Tube tests. These investigations in the end took a turn when they indicated that the particles are adversely charged and this disclosure was in actuality, a significant advance towards the definition of a Standard Model of the Atom. Here perception assumed a significant job and it so happens that our Sense Perception is significant in the making of Doubt. Where Mr. X will discover a container of Coke floating in mid-air as something bizarre, Mr. Y may not. There is a contention in this announcement too. Could it not be conceivable that it is this contention in Perceptions that encourages us get closer to reality, to the Knowledge? Accordingly we see that Doubt has essentialness in contributing information. Let us accept that Doubt isn't the way to Knowledge, at that point what is? To fulfill this contention, what I could think of, was something that was in opposition to question yet fulfilling the condition that it ought to be a substantial supporter of information. Since something contrary to question is assurance, Laws and Absolute Doctrines could be considered as an information giver. Nonetheless, it must be comprehended that Doubt is the feeling, which drives us to the detailing of these Laws. Thus, Doubt must be attributed just like the way to information. Indeed, Curiosity could be a contributing element for the extension of information. A fitting similarity could be that of a vehicle loaded up with fuel (Curiosity) and a key (Doubt). Subsequently without the curiosity and the Doubt, our psyche would stay inefficient. Einstein was a Theoretical Physicist who made, maybe the greatest discovery of science in the twentieth century with his Theories of Relativity. His impossible to miss interest, to be in steady journey for learning, was started at a youthful age when he was indicated a pocket compass. What intrigued youthful Einstein was however the situation was turned, the needle constantly pointed a similar way. He thought there must be some power in what was assumed void space that followed up on the compass2. Einstein questioned what was it that made the compass consistently point a similar way. In this way it is seen that Doubt and Curiosity both have a significant job in being a key benefactor of Knowledge. In any case, as per me, there is a sure degree to which we can question something. For instance, there are some expected from the earlier certainties, for example, 2+2 = 4, which lie at the basics of our comprehension of the world, anyway by questioning these announcements too, we will as opposed to advancing towards information, make more impediments in the quest for information. This denotes the limits till which we can question a few proclamations in the Natural Sciences and Mathematics. We know for sure that individuals have various discernments. Correspondingly this implies they yield various contemplations too. This has an alternate job in Natural Sciences and an alternate job in Ethics. Standard Models have consistently had Doubt as a feeling which has lead to their detailing. A model is that of the Model for Solar System. Different Models, for example, the Tychonic System, Copernican System, and so on which were had faith in anyway all were questioned somewhat because of conflict with watched realities. In this manner these questions turned into a purpose behind researchers to proceed with the quest for Knowledge. If there should be an occurrence of morals, questioning and scrutinizing an upheld conviction makes pressure between two gatherings. Uncertainty simultaneously additionally prompts mindfulness, information about a socially important issue. Sati, was a Hindu strict ceremony rehearsed in India which included ladies to consume themselves in their spouses memorial service fire as a demonstration to wash away any transgressions their husbands submitted, in this way making him ready to have a glad existence in the wake of death. This idea was morally put directly by an individual called Raja Ram Mohan Roy. He tested this unscrupulous custom and carried it to a lawful end. In this manner, he by addressing, questioning a strict conviction, had any kind of effect for the ladies of India. This shows profoundly adored, age old practices, convictions and creeds can likewise be unjustified and this prompts a socially important mindfulness. This mindfulness is only information in plain language. All through my school life, I have encountered that sentiment of uncertainty in a few or the other learning experience. For instance, I despite everything recollect my Physics instructor presenting the idea of gravity. After a ton of conversation about this peculiarly intriguing wonders I happened to ask my instructor, Sir, Why does Gravity exist?, and the reaction was, It just exists. By and by, I accept that that was the day when my advantage and resulting interest was built up for Physics. It was that snapshot of uncertainty that has today ingrained in me the curiosity towards the subject. In this way I can't help thinking that the very truth that we have exemptions and unanswered or maybe unanswerable inquiries which all compare to that contesting feeling, is the motivation behind why we accomplish information or maybe remain on the quest for information. We Humans tend to address, to question the most crucial events so as to increase a superior comprehension of the world and how it capacities. Uncertainty is that feeling which begins that cycle, of the yin yang. If not, how might it be able to ever be that we would know when we are correct and when we are incorrect? It is safe to say that we are destined for success? Is there something more to this occasion? We would be living in a world tolerating unsubstantiated information. Henceforth, we see that Doubt communicates with various WOKs in various AoKs. Where in the Natural Sciences and Mathematics, it is the reasons and rationales which starts a clashing feeling, In Ethics it is the feelings, for example, compassion, and sympathy. I accept that Doubt holds the way in to our better comprehension of what encompasses us as well as what our identity is. Uncertainty characterizes us and maybe will give us a persuading clarification with respect to what our objective is in this world. On the off chance that not today, at that point perhaps tomorrow, we may discover what we are searching for; all we have to do isn't lose trust. Word Count 1236.

Homosexuality Essay - 275 Words

Homosexuality (Essay Sample) Content: Homosexuality: Name: Institution:IntroductionHomosexuality is an extremely emotive issue because it touches on different facts that hold up the society as we know it. It is considered morally obscene, culturally detestable and politically an issue that doesnt seem to go away (Logan, 2000).Homosexuality should be legalized because; its the constitutional right of every individual to engage in the lifestyle of their choice. Also, since the Constitution does not prescribe the standard or perfect marriage, fighting against homosexuality might only provoke those that engage in polygamy; who see marriage to only one partner as limiting, bisexuality; who consider one partner as unfair because it makes them choose which partner gets the legal recognition, bestiality, etc. So before continuing the campaign against homosexuality let the definition of a standard marriage be stipulated and enshrined in law (Sterngass, 2012).Homosexuality promotes strong family values and en courages child adoption. Consequently, this has reduced the number of children brought up outside the home setting without guardians to take care of their needs. The family's missing parents has increased considerably. Similarly, the number of parents desiring children of their own but can have none has also increased. Therefore, the gay fraternity has in a way filled a vacuum (Sterngass, 2012).Homosexuality causes no injury to the intersex married individuals. Also, none of the freedoms that a heterosexual enjoys conflict with the homosexuals rights. Both can co-exist if they just look past their moral convictions. Furthermore, more heterosexual marriages as compared to gay marriages are ending up in divorce and other forms of abuse; inflicted on either partner or children. Therefore, its necessary that these unions are given a chance for its the only sane thing to do society is to claim its evolving. These marriages might just change the wrong picture of marriage as its currently known (Sterngass, 2012).The union of two consenting people as in a marriage is fundamentally motivated by love. As long as the parties are willing to cohabit and love each then it should be allowed. Marriage is a life commitment; therefore, if the partners are in agreement on the terms and conditions for the wedding then there should be no reason social, political or otherwise that should hinder their desires (Sterngass, 2012).Legalization of homosexuality would inevitably mean that the partners in such a marriage ought to comply with the statutory regulations that govern heterosexual marriages. Therefore, the homosexuals would be mandated to pay taxes and make their required contributions to the states kitty by virtue of being legally married. Due to this, their dependency on donor generated funds such as Medicaid (Staver, 2008).Most people do not have personal differences with the homosexuals as they are ready to coexist with them. This group of tolerant citizens only malign thems elves from the gays because of their religious and church affiliation (Sterngass, 2012). The legalization of homosexuality wont tamper with the churchs beliefs contrary to what many people think. Legalization of gay marriages wont necessarily mandate or impose upon the churches a legal obligation to officiate the union of parties engaged in such. ...

Market Structure Of An Economics Perspective Essay

Introduction Market structure from an economics perspective is defined as the characteristics of the market that impacts the behavior or way firms operate, which economists use to determine the nature of competition, and pricing tactics of businesses in the market. Within a market, the market structures are distinguished by key features, including the number of sellers, homogeneous or differentiated goods or services produced, pricing power, level of competition, barriers to entering or exit the markets, efficiency, and profits. The interaction and differences among these features resulted in four market structures of competition: perfect competition, monopolistic competition, oligopoly, and monopoly. Economist assembled the four market structures into two groups; perfectly competitive market and imperfectly competitive market, which are vastly distinct when it come to the different market competitions that need to be satisfied. A major issue for existing firms in some market structures is the entry of new competitors, and this is because of the potentially unfavorable effects new participants might have on the market s real revenue and profits. Entry barriers are specifically designed to prevent new competitors from entering a profitable market freely. Based on the level of barriers, it can be relatively easy or difficult for new firms to enter the market. Therefore, high entry barriers may have a positive or negative influence a firm’s long-run profitability, costShow MoreRelatedLiberalism, Mercantilism, Structuralism And Constructivism1422 Words   |  6 PagesWhen approaching political economics, there are a variety of places and perspectives one may begin from, the most common of which being identifiable as Liberalism, Mercantilism, Structuralism and Constructivism. Each of these political ideologies represent the culmination of works from many famous theorists and intellectuals, all of which help us to better understand how certain economies have the possibility of functioning in different situations. Focuses range from the power of the individual toRead MoreThe Problem Of National Self Reliance Essay1473 Words   |  6 Pagesseems that economics reveals the weakness in humanity s attempts to both unite as one larger whole, and to maintain separate national identities. Efforts to create a unified front, are slow and challenged by Westphalian conceptions of state sovereignty. Efforts to preserve states individuality and self-reliance reveal the human suffering that was commonplace before globalization began to smooth out the economic extremes experienced in localized areas. All politics, and economics, are local butRead MoreNew Institutional Economics ( Nie ) Perspective : Institutions Matter !1238 Words   |  5 Pages2.1 New Institutional Economics (NIE) perspective: Institutions Matter! During the last decades the idea that high quality institutions are positively related to economic growth and development (Acemoglu et al., 2005) has gained relevance in the mainstream academic scene as well as within international organizations and cooperation agencies. The phrase Institutions Matter! epitomizes the essence of the New Institutional Economics approach and its policy implications. Certainly, a set of â€Å"Global StandardRead MoreEssay on Swot and Pest Analysis of Aldi1352 Words   |  6 PagesDemography, Socio-cultural, Political, Technological, Economical and Global factors, but it is complex, uncertain and undergoing rapid change, especially in its economic consideration. 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The paper will discuss the ways, and the circumstances in which institutions become important within organizations, markets, and outstanding economies. This will indicate a comparative analysisRead MoreEconomic Development Of China Through Marxian Economics And Neoclassical Economics1618 Words   |  7 Pagescapitalist globalization, the economic growth of China has made the country a possible regional leader with the potential to become a global power. With respect to economics, China’s capitalist market has become a key international player in global politics. One way of conceptualizing the phenomenon of economic expansion in China is through the examination of traditional and contemporary IR theories. China’s remarkable economic growth, which exemplifies their â€Å"socialist market economy model,† can be conceptualizedRead More An Analysis of The Dominate Perspectives of International Political Economy1532 Words   |  7 Pageseconomy, three dominant perspectives have emerged over time. The differences and similarities between the realist/mercantilist, liberalism, and historical structuralism perspectives are significant. In this essay, I will compare and contrast these dominant perspectives. First, I will give a historical account of how each perspective originated. Then I will outline the actors involved in each perspective, explore those actors’ interests, and outline which of those actors set economic and political policyRead MoreClaims About Wrong Strategic Direction Summary1604 Words   |  7 Pagesthe transportation network, operations and activities. Finally, the third part presents the evaluation of the labour force with a focus being placed on the landside, maritime and warehouse employees. In other words, this book provides a holistic perspective on the variety of critical aspects of logistics and transportation operations thus contributing to a better readers apprehension of this subject. It is also important to highlight that these subjects are considered to be enormous in scope, therefore

Cry, the Beloved Country - 1064 Words

Essay Question #2 It has been said that the land is itself another character in Patons novel, Cry, the Beloved Country. What role does the landscape play in the novel? What does the valley surrounding Ndotsheni represent? Keep it, guard it, care for it, for it keeps men, guards men, cares for men. Destroy it and man is destroyed (Paton 33). In Cry, the Beloved Country, this bold statement reflects both the beauty of the land of South Africa and the peace and harmony of men. Both of their relations are solely dependent on the care that they receive and as of now, these relations are strained. Although Alan Paton never directly declares the importance of the land, the repetition of, There is a lovely road that runs from Ixopo into†¦show more content†¦Rather than boycotting the buses out of a slight degree of narrow-mindedness or by force, more benign actions should be taken to bring the blacks and the white closer together, not farther apart. Efforts to improve the natives social standing are still made; the white taxi driver took Msimangu and Kumalo to Alexandra, even though it was inconvenient for him, had a compassion for what was being done and perhaps even sympathy. These are small, but s teady steps to bring a mutual friendship and compassion to and for both peoples. To illustrate the differences of Ndotsheni and Johannesburg, elaborate details and distinctive tones of voice are used. In the country, Â…hills are grass-covered and rolling, and they are lovely beyond any singing of it (Paton 33). However, in the city, Â…noise is immense. Cars and buses one behind the other, more than he has ever imagined (Paton 47). The contrasting features of the country and of the city depict the very different lifestyles that the people experience. In the country, the people lead a more simple life, farming everyday and living with almost no crime. However, the people in the city are more corrupted and everywhere there is crime and illegal activity. The purpose of the portrayal of such opposite ways of life is to show how one person cannot always adapt to another kind of living. For instance, the young, unnamed girl who Absalom, KumalosShow MoreRelatedCry, the Beloved Country by Alan Paton838 Words   |  3 Pagesthis problem in Cry, the Beloved Country. Throughout the story, Paton adds specific personalities to his characters to contribute to change. Characters in Cry, the Beloved Country went through hardships that changed them to realize reality and its outcomes. Paton accordingly creates a picture throughout his story to explain the problems in South Africa. There are many contributing factors of Paton’s idea to identify as being important for change to occur in Cry, the Beloved Country. In Paton’s bookRead MoreEssay on Racism Exposed in Cry, the Beloved Country1121 Words   |  5 PagesRacism Exposed in Cry, the Beloved Country      Ã‚  Ã‚   The purpose of Cry, the Beloved Country, is to awaken the population of South Africa to the racism that is slowly disintegrating the society and its people.   Alan Paton designs his work to express his views on the injustices and racial hatred that plague South Africa, in an attempt to bring about change and understanding. The characters that he incorporates within his story, help to establish a sense of the conditionsRead More Cry the Beloved Country Movie versus Film Essay1055 Words   |  5 Pages Cry, the Beloved Country is a moving story of the Zulu pastor Stephen Kumalo and his son Absalom. They live in an Africa torn apart by racial tensions and hate. It is based on a work of love and hope, courage, and endurance, and deals with the dignity of man. The author lived and died (1992) in South Africa and was one of the greatest writers of that country. His other works include Too Late the Phalarope, Ah, but Your Land Is Beautiful, and Tales from a Troubled Land. The book was madeRead MoreFamilies Breaking Apart in Alan Patons Cry: The Beloved Country 754 Words   |  3 PagesIn Cry, the Beloved Country, Alan Paton shows us how two families are breaking apart. The natives are suffering but they are not the only one who are suffering. A white person’s family is also falling apart. Stephen Kumalo is a native from Ndotsheni and he has trouble with his family from the start. John Jarvis is a white person and he is also experiencing trouble with his family. Stephen Kumalo’s family is in a bad condition. His sister, Gertrude, and his son, Absalom, left Ndotsheni a long timeRead MoreTurmoil in South Africa in Cry the Beloved Country by Alan Paton626 Words   |  2 PagesAgitation and turmoil of whites and blacks filled South Africa. A major theme that Alan Paton develops throughout the novel, Cry, the Beloved Country is the importance of acting with kindness. The author promotes the idea that kindness is a part of the solution to the problems in South Africa. Being able to be kind helps people understand one another which can help bring reform and hope to the small community of Ndotcheni. Alan Paton through the novel teaches the idea of love thy brother as yourselfRead MoreCry, The Beloved Country994 Words   |  4 PagesJohn Harrison in Cry, The Beloved Country While a subsidiary character in Alan Paton s Cry, The Beloved Country , John Harrison offers a glimpse into the attitude of the younger generation toward the black population in South Africa, one that seeks change but isn t always willing to exert the necessary effort. Who is John Harrison? People enter our lives all the time. Some become close friends. Others are here one day and gone the next. There are some with whom we rarely speak, but when weRead MoreCry, The Beloved Country1710 Words   |  7 Pages Alan Paton’s Cry, the Beloved Country takes place during the late 1940’s in Southern Africa. Specifically, in High Place, Ndotsheni, and Johannesburg. It takes place during a time of social change. There is racial inequality taking place during the late 1940’s. The novel shows what it was like to be living during this time. Cry, the Beloved Country has an urban and crowded feeling for most of the novel. This novel is written in past-tense, third-person omniscient point of view. Occasionally, theRead MoreCry, The Beloved Country1145 Words   |  5 PagesCry, the Beloved Country as a Quest Novel Human nature compels everyone to quest after things they have lost. In Alan Paton’s Cry, the Beloved Country Stephen Kumalo goes out in search of his family when his tribe is being torn apart by family members leaving and never coming back. He leaves Ndotsheni in search for his sister and his son, prompted by a letter from Reverend Msimangu in Johannesburg. Upon arrival in the great city, Kumalo meets Msimangu who leads him to to Gertrude. Kumalo reconcilesRead MoreCry, The Beloved Country953 Words   |  4 Pageschanges when a horrific event happens. Take September 11, 2001, for example. America was forever changed on that sunny, fall day. It was only after the fact that America started to implement actions against its enemies. In Alan Paton’s story Cry, The Beloved Country, there are people who are changed after a terrible event happens. James Jarvis, a white farmer living in South Africa, goes through a transformation in his life after his son is killed by a black man. After his son is killed, instead of beingRead MoreCry, the Beloved Country640 Words   |  3 PagesChange is often thought of as horrible things occurring that ruins one’s life, but change can also bring one’s life to a new start. In the book, Cry the Beloved Country, the author, Alan Paton, examines changes that can be challenging, but he refers to these problems as a necessity for progress. Paton identifies the experiences that occur in the characters of Stephen Kumalo, Absalom (Stephen Kumalo’s son), and James Jarvis and how it hinders a change in these people. Paton distinguishes these changes

Journal Higher Education Policy Management -Myassignmenthelp.Com

Question: Discuss About The Journal Higher Education Policy Management? Answer: Intoducation India-Australia bilateral relationship is referred to the foreign relationship between the Republic of India and Commonwealth of Australia. The bond between the two countries is strong enough since they share political educational, sporting and economic ties. In this report detailed analysis of the impact of student migration from India to Australia on the bilateral relationship between the two countries have been discussed. According to research, the bilateral relationship between India and Australia was strong since 1788. The migration of students from India to Australia has imposed a positive impact on this relationship (India.embassy.gov.au 2013). One of the chief reasons behind this can be considered as the commendable growth of Indian population in Australia which is beneficial for the both the countries; economical and political growth. Being a developing country, students in India are seeking for better opportunities and hence they are migrating to Australia, which is a well-developed country. According to Gribble and Blackmore (2012), migration of Indian students to Australia is also proving beneficial to Australia, since a good number of Indian students are emerging as highly skilled professionals which in turn are imposing positive impact on Australias economic development. About 53,000 Indian students are studying in Australia and thus India has become Australias second largest source of overseas student. Another beneficial impact of this migration can be seen on Australias space, science and Technology. In 2014, Indian students and scientists receding in Australia had conducted an experiment on the efficiency of Robotic vehicles to perform tasks on Mars. However according to India-Australia Relations (2015), the number of Indian students in Australia has reduced from 4800 to 4600. Two of the chief reasons behind this is considered to be the tightening of Visa regulations and several changes in skilled migration rules. The attack on Indian students on 2009-10 and the rising value of the Australian Dollars are also responsible for this declination. These facts had also imposed negative impact on the bilateral relationship between the two countries. However, in recent years, the number of attacks on Indian students has reduced significantly due to the stern steps taken by the Australian Government. Robertson (2015) argued that Indian students in Australia are not getting enough facilities when compared to the facilities given to the native students. This in turn, is imposing negative impact on the relationship between the two countries. A majority of Indian students in Australia are not allowed citizenship even after a prolonged stay in the country. Another major issue faced by the Indian Students in Australia is Racism. According to the author, Australia is still struggling with racism issues even after 40-year legacy of official multiculturalism. From the above discussion it can be concluded that in spite of suffering from a few issues, the bilateral relationship between the two countries is gaining strength due to migration of Indian Students in Australia. Considering the fact that both the countries are enjoying political and economic benefits from this relationship, both Australia and India should implement active measures to eradicate the issues faced by Indian Citizens in Australia. Reference List: Gribble, C. and Blackmore, J., 2012. Re-positioning Australia's international education in global knowledge economies: implications of shifts in skilled migration policies for universities.Journal of Higher Education Policy and Management,34(4), pp.341-354. India.embassy.gov.au. 2013.'India-Australia relations: The way forward'. [online] Available at: https://india.embassy.gov.au/ndli/spchly15.html [Accessed 21 Jan. 2018]. India-Australia Relations. 2015. [ebook] Available at: https://www.mea.gov.in/Portal/ForeignRelation/Australia_2015_07_02.pdf [Accessed 21 Jan. 2018]. Robertson, S. 2015.The Production of the Indian Student: Regimes and Imaginaries of Migration, Education, Labour, Citizenship and Class. [online] Epress.lib.uts.edu.au. Available at: https://epress.lib.uts.edu.au/journals/index.php/mcs/article/view/4508/5099 [Accessed 21 Jan. 2018].

The Well Paid Receptionist free essay sample

I have also cited any sources from which I used data, ideas of words, whether quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course. Student Signature: Amy Bukovich ******************************************* Instructor’s Grade on Assignment: Instructor’s Comments: A Practical Application of Market-Based and Value Driven Management for Tyco International Amy Bukovich Nova Southeastern University Based upon the principles of economics, every firm’s goal main goal is to create long-term sustainable profitability. In order to attain this goal a firm must understand Value Over Time (VOT) maximization and the relationship both short and long-term goals have in profit maximization. In reviewing the Well Paid Receptionist Case Analysis it is evident that Troupville Business Solutions (TBS) misjudged the time horizon when making critical decisions that would affect their future financial obligations. TBS: Background and Problem Identification Troupville Business Solutions was founded seven years ago by Harvey Finley, an experienced service technician and well networked sales associate for copy machines. We will write a custom essay sample on The Well Paid Receptionist or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page At the time Harvey decided to capitalize on his technical competence and sales experience, Troupville was recovering from a severe recession. To many in the small town of 35,000 the business venture was risky but Harvey believed with his comparative advantages in the industry, paired with a competent staff, he could realize his dream. In the beginning, Harvey had a shoestring budget which barely gave him the financial means to higher an employee needed to play both the role of secretary and general assistant. Harvey was looking for someone that not only the held technical skills required to fulfill daily tasks but someone that was just as passionate and in-tune to the vision he had for his company. He found this in Cathy Brannen, an educated administration assistant with seven years experience with two separate companies who both vowed that she was the best employee they have had in any position. Because of Cathy’s exceptional attributes as an employee she earned herself a salary of $15,900, which was higher than both the average salary for the area and Harvey’s budget at $14,000. Harvey was reluctant to guarantee a large salary because of the uncertainty regarding the future of the firm, so to entice Cathy to commit he decided to offer a 2% sales over-ride contingency to her contract that at the time created no substantial financial obligation. In the short-term it provided Harvey with the assets needed to create an opportunity for success; his ideal employee with an incentive based contract that freed up cash for current operations. After seven years and an evolving business plan Harvey had experienced success, unforeseen even to himself. He contributes some of his current success to Cathy, as he recognized she had proven to be a truly indispensable asset. Cathy grew with the company, becoming just as knowledgeable as Harvey in all facets of the company while maintaining her official position as secretary. With the growth Harvey expanded his staff to include 17 employees, including Frank, the company comptroller. Having an increased number of professional salespersons decreased the level of support Cathy was providing to customers and allowed her more time to spend on her expanding secretarial duties. With the seemingly over night success and the expanding business Harvey naturally delegated many functions to his employees, such as financial management to Frank. With this said it was surprise to Harvey to find that Cathy, his secretary, was making twice as much as his other employees earning $127k in the business year, with her salary increasing each year with continued success. Harvey is faced with the dilemma of determining whether the value Cathy has added to his company since its inception warrants her current and future increasing compensation. Troupville Business Solution’s Value Drivers Before we can identify the alternatives to Harvey’s issue we must first examine Troupville Business Solution’s Value Drivers. By examining the values that each party holds we can better understand their current and possible future actions. In the case of the Well Paid Receptionist there are two main Value Drivers: Employee and Owner. Employee’s Values Understanding employee values is extremely important for management as many companies consider employee’s to be their greatest asset. To create value it is important that employees’ values are congruent with organizational values (Pohlman, 1997). Decision makers have to recognize what each employee values and determine ways in which they can be incorporated into the organization to create the most success. Once firms find employees with values congruent to the organization it is a continuous process to ensure employee, customer and the organization’s cultural value remain harmonious. With this continuous harmonization process management will have to make decision but they will have to account for the how they both will impact their employees and VOT (Pohlman, 1997). In the case of the Well Paid Receptionist, the two parties that represent employee values are Cathy Brannen and generalized all other employees in the firm. Throughout the alternative analysis I will examine the affect each option has on these parties and the overall impact it will have on VOT. Owner’s Values Owner’s values have a simpler and more direct focus than those of the employee because they center on one component, the owner. The Owner’s values create the framework for a firm’s success. Based upon basic economic principles every firm’s primary goal is usually to maximize profits, which leads to VOT maximization (Thomas amp; Maurice, 2011). All employees must recognize that they are entrusted with the assets of the organization to reach the owner’s objectives (Pohlman, 1997). In the case of the Well Paid Receptionist, only one party represents the owner’s values, Harvey Finley. Throughout the alternatives analysis I will examine the affect each option has on these parties and the overall impact it will have on VOT. Alternative Analysis with Implementation Plan In order to reach a viable solution to the issue Harvey is faced with he will have to account for all alternatives and analyze the impact they have on the both his companies Value Drivers and on VOT. As stated by Pohlman, â€Å"Most decisions that decision-makers make will not be simple, black-and-white or clear-cut. Instead they will be very complex and will require a great deal of subjective judgment†(p. 9). The alternatives that I think Harvey should examine are taking no action, reducing Cathy’s salary to the market rate, changing the scope of Cathy’s responsibilities to warrant compensation, and change sales based incentive to a profit-sharing incentive. Status Quo When evaluating any alternatives the first that should be examined is taking no action. This would have the greatest impact on owner’s values and a negative impact on VOT. As portrayed in Table 1, over 10 years Harvey would expect to pay Cathy $1. 9 million which would represent a 239% increase in compensation based on current growth rates of 15%. Also, her current salary is XXX% higher than Harvey’s highest paid manager. Based upon Cathy’s current responsibilities that have shifted towards a secretarial focus, the magnitude of compensation does not coincide with the value she adds to the company. Based on the owner’s values, Frank should have recognized that assets were misappropriated and notified Harvey prior. Harvey would still be facing the dilemma he is currently in now but he could have corrected the issue earlier, allowing him the possibility of harmonizing the companies Value Driver’s to maximize VOT creating both short and long-term value. There would also be an effect on employee’s values if there were no change, more so for all other employees. Cathy’s personal VOT would increase based on projected growth and most likely her values would remain congruent with those of the company due to her incentive based compensation. The other employees could be adversely affected if compensation based on merit and responsibility is valued to them. As stated in the case, many employees were aware of Cathy’s compensation and thus could have feelings of resentment towards the company leading to less productivity. Ultimately, this would have a negative impact on the company’s VOT because with less productivity from employees, Harvey should expect a decline in profit. Compensation Based on Market Salary As stated by Pohlman, â€Å"Organizations should not be committed to long-term rigid budgets or strategic plans especially those that are created at the top of the organization†(p. 11). In this case, Harvey misjudged the time horizon for his company’s success which Cathy’s compensation was based upon. With his success it has allowed him the opportunity to hire staff that he could assign to positions in which they have a comparative advantage. Since Cathy spends a majority of her time focused on secretarial tasks Harvey could reduce Cathy’s salary to match the market rate of $25,000. From an owner’s values perspective this would create the most value in both the short and long term time horizons. As portrayed in Table 1, if Harvey would change Cathy’s salary to the Market Rate in the current year he would save $121,756. 34 in the first year alone, which almost matches the amount her salary was in the previous year. In addition, within the table’s time frame it would save Harvey almost $1. 5 million and decrease his average expenditure by 88%. From an employee’s values perspective, Cathy would be impacted the greatest with a possible small effect on all other employees. As portrayed by the Table-1, Cathy would experience an 83% decrease in salary in the first year alone. Based upon Value Based Management principles, it is the employee’s responsibility to maximize their VOT. From a knowledge standpoint Cathy has maximized her VOT by becoming knowledgeable in all facets of the company as it grew which also allowed her to benefit financially due to her incentive based contract up to this point. As stated by Landsburg, â€Å"People respond to incentives† (as cited in Pulman, 1997). If Cathy’s incentive is taken away, her personal VOT is adversely affected, so much so that it could lead to a decrease in productivity if monetary compensation was a personal value. Her decrease in productivity would also have a negative impact on the company’s value since she is the first to greet clients both in the office and over the phone. With a decrease in Cathy’s compensation Harvey now has the option to invest the savings back into his company or invest in his employees in the form of bonuses, including Cathy. This would have a positive impact on employee moral that could possibly lead to higher productivity and thus would have a positive affect on VOT. Change In Responsibilities Cathy has become an indispensable asset to the company as she has gained both tacit and explicit knowledge since she became the company’s first employee. Although Harvey had the vision for the company, Cathy could arguably be equally as responsible for the success and $1 million in equity that Harvey has built in the company. As stated by Pohlman, â€Å"For knowledge to create value is must be properly used† (p. 8). From an Owner’s Values perspective, Harvey is limiting the value added to the company by restricting Cathy to her to a secretarial role and thus misappropriating her as an asset. If Harvey were to create a role in the company that would exploit the knowledge Cathy has accumulated and allow her to utilize it to benefit the company it could warrant the magnitude of her salary. This would create no relative change for the company’s financial obligations as 2% of sales have always been earmarked for Cathy’s salary, but it could increase the company’s long-term VOT based upon Cathy’s knowledge being properly applied. From an Employee’s Values standpoint, changing Cathy’s scope of responsibilities is beneficial to both Cathy and all other employees. Cathy would be empowered with greater responsibilities, as well as, maintaining her incentive based contract that should compel her to maximize her personal VOT, thus increasing the value added to the company. In Cathy’s new role, other employees could have the opportunity to learn from her experiences and apply that knowledge to their tasks to increase their productivity. This will also increase the company’s VOT, both in the short and long term. Profit-Sharing The last alternative presented still keeps Cathy’s salary as incentive based but its applied on profits instead of sales. According to Thomas and Maurice, â€Å"Increasing revenues does not necessarily increase profit and may even lower profit†(p. 19). Although Harvey has experienced success with using a sales based incentive it could have been adversely affecting his net profit. If a profit-sharing incentive plan replaced Cathy’s current compensation plan it would compel her to be more diligent in maximizing the value for all facets of operations and not just sales. This will also harmonize owner and employee’s values, as they would both be focused on maximizing their bottom line, which again is affected by all aspects of operations. With the information provided it is difficult to measure the value that can be added because the COGS was not a figure provided in the case. Without this line item on the financials Cathy’s compensation cannot be calculated, but if the 2% incentive basis is still applied it can be assumed to be much lower than that if compensation was based on sales Implementation Plan As stated earlier, decisions are not clear-cut and require a great deal of subjective judgment. With this said I believe Harvey’s best alternative is a hybrid of the last two options: Change in Responsibilities and Profit-Sharing Incentives. ***Check paper for comparative advantage References Cousins, R. B. (1992). The well-paid receptionist. La Grange College: Case Research Journal, 12(1), 1-5. Pohlman, R. A. (1997). Value Driven Management, Faculty Working Paper 97-01, School of Business and Entrepreneurship, Nova Southeastern University. Thomas, C. amp; Maurice, S. (2011). Managerial economics: Foundations of business analysis and strategy (10th ed. ) New York, NY: McGraw-Hill